What types of products do you sell?
House of Kaybee offers a mix of digital downloads and physical products, including printable planners, coloring books, creative resources, and apparel.
Will I receive a physical product?
It depends on the item purchased.
Digital products are delivered electronically and will not be shipped. Physical products, such as T-shirts, are prepared and shipped to the address entered during checkout.
How do I receive my digital files?
After your payment is confirmed, you will receive instructions to access your downloadable files. Please make sure the email address used during checkout is correct.
When will my physical order arrive?
Processing and delivery times vary depending on the product and destination. Estimated shipping information will be displayed during checkout or on the applicable product page.
Will digital and physical products arrive together?
No. Digital products are delivered electronically, while physical products are shipped separately. An order containing both may therefore be received in different ways and at different times.
Can I print my digital files more than once?
Yes. Unless otherwise stated on the product page, you may print your purchased files multiple times for your own personal, household, classroom, childcare, or professional practice use.
You may not resell, redistribute, upload, share, or claim the files as your own.
Can I change or cancel a physical order?
Contact us as soon as possible after placing your order. Changes or cancellations cannot be guaranteed once production has started.
What should I do if my physical product arrives damaged or incorrect?
Please contact us promptly through our Contact page and include your order information and clear photos of the item and packaging. We will review the issue and help determine the appropriate solution.
Do you accept returns or exchanges?
Digital products cannot generally be returned or exchanged after access or delivery.
The eligibility of physical products for returns, replacements, or exchanges depends on the circumstances and the store’s Refund Policy. Please review that policy before purchasing.
How do I choose the correct T-shirt size?
Please review the size chart provided on the product page before ordering. Measurements may vary slightly between styles, and customers are responsible for selecting their preferred size.
How should I care for my apparel?
Follow the care instructions shown on the product page or garment label. To help protect the printed design, wash the garment inside out and avoid excessive heat.
How can I contact House of Kaybee?
Please use our Contact page. We aim to respond within 1–3 business days.